Development:

Standard compliant (X)HTML & CSS2 / 3, JavaScript, jQuery, PHP, mySQL, GIMP, WordPress Theme API. Java SE. Mercurial version control

Concepts:

Database driven websites, Object Oriented Programming

OSes:

Windows XP, Vista, 7. Linux: Ubuntu, OpenSuSe, (KDE and Gnome)

Other skills:

Good documentation / admin skills, strong attention to detail.

2nd Line Support – Technical Analyst – Fujitsu Technology Solutions & Computacenter

Mar 07 – Present
As a second-line analyst for Lloyds Banking Group, my role revolves around resolving IT faults for users over the phone, despatching engineers when needed. Recently, I’ve had a greater development-related slant on my role, coding JavaScript driven dynamic webforms for use in-house, as well as being responsible for creating the specification of an in-house CRM tool, and managing its testing during development. I’m also the current maintainer of our team’s TiddlyWiki knowledge base.

TTCM Administrator – Fujitsu Siemens Computers

Aug 06 – Mar 07
Maintaining & ordering backup till equipment for Tesco stores throughout the UK. Phone based contact with stores, some technical skills required to diagnose faulty parts and send engineers appropriately. Trained others into the role & created process documentation.

Admin / Secretarial Support Officer – Doncaster & Bassetlaw Hospitals NHS Foundation Trust

Jun 05 – Jul 06
Administration within the Integrated Discharge Team and Social Work Dept at Bassetlaw Hospital. I also provided the primary technical support within the department.

Administration Officer – Integrated Discharge Team – Bassetlaw Primary Care Trust

Mar 05 – Jul 06
This role was held concurrently with the above Admin / Secretarial officer role – I held complementary two part time jobs with similar duties.

Administrator – Cosmick Training

Sep 04 – Jan 05
Administration for a training / NVQ provider. My primary duties involved liaising with clients in face and on the phone, basic bookkeeping, preparing mail for bulk mailing lists, designing & producing company publications, and booking people on courses.

Customer Satisfaction Representative – C.S.M. (Customer Service Management)

Sept 03 – Dec 03 & Apr 04 – Jun 04
Taking incoming billing query calls from customers for a telecommunications company.

American Highschool. Subjects studied include Honors Physics, Algebra, American History, Classical literature, Social Civics, and several religious subjects.

Certificate in Web Applications Development, Open University. Completed Sep 2008.

BSc (Honours) in Computing, Open University. 2008 – Ongoing. 

First Aid at Work certificate. Issuer: St John Ambulance. Valid until March 2013